FAQ's

PRINT CLEVER LIMITED

Postal Address: Unit 109, Cheney Manor Industrial Estate, Swindon, SN2 2DS, UK

Email: magnamund@pc-supportdesk.com

As each order is customised exactly to your needs it will take typically 2-4 business days for it to leave our warehouse, but at busy times this can be longer. Delivery times can vary depending on the shipping destination - for further details, please see our Delivery Times page.

If your order has not been received within 14 days of its expected arrival, please email magnamund@pc-supportdesk.com or contact ushere.

All orders are shipped tracked and your shipping confirmation email will include a link to track your order. Please allow at least 24 hours from receipt of the shipping confirmation email for the online tracking to activate.

However, if your shipping confirmation email does not include a tracking link, please contact magnamund@pc-supportdesk.com or contact us here.

We have a no-quibble 30 day return policy for your peace of mind. Head to our Returns and Refunds page for more information.

Please note, you will not be entitled to a refund if the goods you have ordered are personalised or bespoke to your specification, unless the goods we have supplied to you are faulty or not as described on our website.

We are really sorry if we've made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact magnamund@pc-supportdesk.com or click here and we will resolve this for you.

We aim to reply to your email within 48 hours. However, this can sometimes be longer during weekends, bank holidays and busy periods.

Q: What exactly is the USA 10% price increase for?

A: As of August 29, 2025, U.S. law removed the duty-free allowance on imports under $800. To account for this new cost, we’ve temporarily added 10 % to U.S. prices to cover the tariff that’s being charged on books. We’re monitoring things closely and aiming to remove this surcharge as soon as we can.

Q: What if I’m still asked to pay customs or duty?

A: Sometimes, despite using DDP, you might still be contacted for a payment. The current rules are changing at pace and some packages slip through customs systems differently. If this happens, simply get in touch with us—we will take care of it right away.

Q: Why am I paying fees if the USA had a duty-free threshold before?

A: Previously, parcels valued under $800 could enter the U.S. without duties (the “de minimis” rule). That rule has now ended, so even low-value items—including books—are subject to tariffs.

Q: Will merchandise like art prints, notebooks, T-shirts, or mugs be subject to the same tariffs?

A: Yes—these items are typically subject to the same duty rules as books. Most merch is now taxed—with baseline tariffs starting around 10%.